Terms of Service

1. Acceptance of Terms

By creating an account or using Simply Stay ("the Service"), you agree to these Terms of Service. If you do not agree, do not use the Service. These Terms apply to all users, including Admins, Staff, Tenants, and Guardians.

2. Description of Service

Simply Stay is a property management SaaS platform for PG (Paying Guest) accommodation and hostel operators. It provides tools for tenant management, rent collection, room management, food menus, complaint handling, and analytics. Simply Stay is offered on a subscription basis after a 15-day free trial.

3. Account Registration

• You must provide accurate and complete information when registering
• You are responsible for maintaining the security of your login credentials
• You must notify us immediately of any unauthorized use of your account
• One email address may be used for only one account type (Admin, Tenant, Guardian)
• You must be 18 years or older to register as an Admin

4. Free Trial and Subscriptions

Every new Admin account receives a 15-day free trial with full feature access. After the trial period:

• You must subscribe to a paid plan to continue using the Service
• Subscription pricing is per-bed, billed monthly or annually via Razorpay
• Annual plans are billed upfront at a discounted rate
• Subscriptions auto-renew unless cancelled before the renewal date
• No refunds are issued for partial months; annual plan refunds are handled case-by-case

5. Acceptable Use

You agree NOT to:

• Use the Service to store illegal, harmful, or fraudulent content
• Attempt to gain unauthorized access to other accounts or systems
• Use the Service for any purpose other than managing PG or hostel accommodation
• Resell, sublicense, or white-label the Service without written permission
• Reverse engineer or attempt to extract the source code of the platform
• Upload content that violates any third-party copyright or intellectual property rights

6. Tenant and Tenant Data

As a PG Admin, you are responsible for obtaining proper consent from your tenants before adding their personal data to Simply Stay. You must inform tenants that their data is managed through Simply Stay and direct them to our Privacy Policy. Simply Stay is a data processor; you (the Admin) are the data controller for your tenants' data.

7. Payment Processing

Subscription payments are processed by Razorpay under their terms and privacy policy. If you enable Razorpay rent collection for your tenants, you are responsible for complying with Razorpay's merchant terms. Simply Stay is not liable for payment failures, disputes, or refunds between you and your tenants.

8. Uptime and Service Availability

We target 99.5% uptime but do not guarantee uninterrupted service. Scheduled maintenance windows will be communicated via email or in-app notices. Simply Stay is not liable for losses arising from temporary unavailability of the Service.

9. Intellectual Property

Simply Stay and its design, code, logos, and content are the intellectual property of Simply Stay. You retain ownership of the data you upload. You grant Simply Stay a limited license to store, process, and display your data solely to provide the Service.

10. Limitation of Liability

To the maximum extent permitted by law, Simply Stay shall not be liable for any indirect, incidental, or consequential damages arising out of your use of the Service, including lost revenue, lost data, or business interruption. Our total liability to you in any calendar month shall not exceed the subscription amount you paid that month.

11. Termination

You may cancel your subscription and close your account at any time from the Settings panel. We reserve the right to suspend or terminate accounts that violate these Terms. Upon termination, you may export your data for 30 days after which it is permanently deleted.

12. Governing Law

These Terms are governed by the laws of India. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Bangalore, Karnataka, India.

13. Changes to Terms

We may update these Terms periodically. Material changes will be communicated via email at least 14 days before they take effect. Continued use of the Service after the effective date constitutes acceptance of the updated Terms.

14. Contact

For questions about these Terms, contact us at:
Email: legal@Simply Stay.in
Address: Simply Stay, Bangalore, Karnataka, India — 560001